Privacy Policy

Effective date 08/2025

1. Who We Are
This website is operated by:

The Works OG
Haidestraße 38
1110 Vienna

Email: info@sporeworks.eu
VAT ID: ATU82324539
Company Registration No.: FN 654998 h

We are committed to protecting your privacy and processing your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

2. Personal Data We Collect

When you place an order:

Name
Billing and shipping address
Email address
Phone number
Payment method (we do not store full payment details)

When you use our website:

IP address
Browser type and version
Device type
Pages visited
Cookies and usage data (see section 8)

3. Why We Collect Your Data (Legal basis)

Process orders and deliver goods — Contractual necessity
Respond to inquiries — Legitimate interest / contractual necessity
Maintain transaction records — Legal obligation (tax and accounting laws)
Website analytics — Consent (where required under applicable law)
Marketing emails — Consent

4. How We Use Your Data

We collect and store your information to:

Fulfill our contract with you (orders, delivery, customer communication)
Set up and manage your account
Improve your shopping experience
Verify age and identity, prevent fraud, and protect our platform
Provide customer support and manage returns and warranties

We use different legal bases for these processing activities as explained in section 3.

5. Data Sharing & Third Parties

We only share your data with trusted third parties necessary to provide our services, such as:

Payment service providers and acquiring banks
Shipping providers (e.g. DHL, UPS, local postal services)
Website hosting and analytics providers (e.g. Google Analytics, hosting partners)

All third parties are GDPR-compliant and process data under strict confidentiality.
Some service providers may process data outside the EEA. A list of sub-processors and their locations is available on request. In such cases, we ensure appropriate safeguards through the Standard Contractual Clauses approved by the European Commission.

6. Data Retention

Order records: 7 years (to comply with Austrian tax/accounting laws)
Customer service: up to 2 years after last interaction
Marketing emails: until you withdraw consent

7. Your Rights Under GDPR

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent at any time (for marketing)
Lodge a complaint with a data protection authority
You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in any email or by contacting us.

In Austria, the competent authority is:
Austrian Data Protection Authority (Datenschutzbehörde)
Barichgasse 40–42, 1030 Vienna, Austria
Website: www.dsb.gv.at
To exercise your rights, contact us at info@sporeworks.eu

8. Cookies

We use a cookie consent tool (Complianz) that allows you to choose which types of cookies you accept (e.g. necessary, statistics, marketing). Marketing technologies, such as the Meta Pixel from Meta Platforms Ireland Ltd., are only activated if you give your consent via the cookie banner. You can change or withdraw your consent at any time via the “Cookie settings” link on our website. For more details, see our Cookie Policy.

9. Security

We take appropriate technical and organizational measures to protect your data, including: