Right of Withdrawal (Cancellation Policy)

Right of Withdrawal (Cancellation Policy)

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.)

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The cancellation period is fourteen (14) days from the day

  • on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, if you have ordered one or more goods as part of a single order and this is or will be delivered in one go, or
  • on which you or a third party named by you who is not the carrier took possession of the last goods, if you ordered several goods as part of a single order and these are delivered separately, or
  • on which you or a third party named by you, who is not the carrier, took possession of the last partial consignment or the last piece, if you have ordered goods that are delivered in several partial consignments or pieces, or
  • on which you or a third party designated by you, who is not the carrier, took possession of the first goods, provided that you have concluded a contract for the regular delivery of goods over a specified period of time.

To exercise your right of withdrawal, you must inform us at:
e-mail: info@sporeworks.eu

of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen (14) days from the day on which we received notice of your withdrawal from this contract.

We will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise; under no circumstances will you be charged fees for this refund.

We may withhold the refund until we have received the goods back or you have provided proof that you have sent back the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen (14) days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

The buyer shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions from right of withdrawal

The right of withdrawal does not apply to contracts for:

  • the supply of goods that are not prefabricated and for which an individual selection or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;
  • the supply of perishable goods or goods with a short shelf life;
  • the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
  • the supply of goods which, after delivery, have been inseparably mixed with other goods due to their nature;
  • the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract but which can be delivered no earlier than thirty days after conclusion of the contract and the current value of which depends on fluctuations in the market;
  • the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery;
  • the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

Sample withdrawal form

If you wish to withdraw from the contract, please complete this form and return it to us at:
e-mail: info@sporeworks.eu

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / provision of the following service ():

Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if submitted on paper):
Date:

(*) Delete as applicable.